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User FAQs

These are some of our most Frequently Asked Questions. If you do not find the answer you are looking for please Contact Us.

  1. What is Gr8NiteOut & how do I use it

                                    Gr8NiteOut is a unique gifting app that lets you send pub credits to friends and loved ones—no matter where you are. Whether it’s a birthday, a celebration, or just because, you can treat someone to a drink, food, or even a night out, straight from your phone.
    
    Here’s how it works:
    
    Download the app – available for free on iOS and Android.
    Choose a venue – find a participating pub or bar near your friend.
    Send a pub credit – add a personal message, photo, or video for a thoughtful touch.
    They get a surprise! – your friend receives a fun notification: “Whoop, whoop! You’ve got a pub credit!”
    They redeem it at the bar – simply show the app to use the credit like cash.
    It’s fast, fun, and a great way to stay connected—even from afar.                                
  2. Do I need to be in the UK or Ireland to use the app?

                                    Nope! You can use Gr8NiteOut from anywhere in the world 
    
    If you're abroad and want to treat someone back home , you can send them a pub credit in just a few taps. As long as the venue is listed on the app, your friend can pop in and redeem it—easy!
    
    Pub credits can only be redeemed at participating venues, but you can send a credit from anywhere. If your favourite pub/bar/restaurant/hotel is not listed, please tell them about us 
    Perfect for keeping in touch, celebrating from afar, or sending a little surprise when you can't be there in person.                                
  3. Is Gr8NiteOut free to download?

                                    Yes, Gr8Niteout is a free download                                
  4. How do I send a pub credit to someone?

                                    Buying a pub credit with Gr8NiteOut is super simple and takes less than a minute! 
    
    Here’s how:
    
    Open the app on your phone (download it free on iOS or Android if you haven’t already & share the app with your friend or they WON'T RECEIVE THE CREDIT.
    Search for a venue – choose from pubs and bars near your friend, or pick one you both know and love.
    Enter your friend’s details, their full name, their country code, their mobile number & email address.
    Choose the amount you’d like to send – big or small, it’s up to you.
    Add a personal touch – include a message, photo, or video to make it extra special.
    Pay securely in the app – there’s a small admin fee of £1, and the credit is sent instantly!
    Your friend will get a fun notification saying, “Whoop, whoop! You’ve got a pub credit!” and they can use it at the bar like cash.                                
  5. Can I send credits internationally?

                                    Currently only pubs in the UK & Ireland are featured but we plan to cater for pubs/bars globally                                
  6. How will my friend know they’ve received a credit?

                                    They will receive a notification to their phones saying "Whoop Whoop, you've received a pub credit!"                                
  7. How do I personalise a credit.

                                    Credits can be personalised by a message to your friend, a photo or up to a 30 second video.
    Credits are the perfect gift to send friends when you can't be there in person.                                
  8. How do I redeem a pub credit.

                                    You can redeem  a pub credit at the bar. Simply take the app to the bar & you can partially or fully redeem the credit in seconds.                                
  9. What is the Check-In feature

                                    Using the app to check in at a venue makes it even simpler to send you a pub credit.
    Click the buy credit next to their checked in profile, enter the amount, add the message & photo/video & pay! That's it!                                
  10. What happens if I accidentally buy a credit in a pub thats no longer trading?

                                    If you bought a credit in a business that is no longer trading, first, contact your bank to initiate a payment recall or reversal. If the payment is not reversed by your bank, you can also try to dispute the payment with your bank or credit card company. If that doesn't work, you need to contact Stripe support directly to seek assistance.